CUSTOMERSUPPORT
WE OFFER THE BEST
WARRANTY & CUSTOMER SUPPORT.
Our warranty begins the day you receive your product(s). All consoles, monitors, drills, attachments, etc. come with
a 90-Day Warranty
All rigid scopes come with a
30-Day Warranty starting
on the date your scope
is delivered. This warranty
covers all manufacturer defects
Have questions regarding
your product? We can help!
Please visit our website and use the chat feature to talk with one of our Support Representatives
FREQUENTLY ASKED QUESTIONS
What is the warranty on your products?
In most cases, we match the manufacturer warranty. In some cases, we beat it. Here's the rule of thumb on our warranty model:
Warranty on most products is 90-days from date of shipment unless otherwise specified.
Warranty on scopes is 30-days from date of shipment. Extended warranties may be available. Please contact a sales representative for additional information.
Are your products new? If not what condition are they in?
We do consistently carry some new products such as light cables, Laparoscopic and Arthroscopic instrumentation, Orthopedic batteries and other accessories. However, the majority of our capital products (Consoles, Camera Heads, Light Sources, Monitors, Drills, etc) are used.
Condition: All used products will arrive in excellent working condition.
Esthetically, some items may have some slight signs of wear and tear due to being used in healthcare facilities prior to arriving in our warehouse.
After my warranty expires, am I able to extend it?
Absolutely! The price of the extended warranty depends on the product.
Please contact your sales rep today to determine the price of the extended warranty.
Is my product still under warranty?
Your product warranty starts once the product has been delivered.
Rigid and Flexible Scopes:
30-Days after delivery
All other equipment:
90-Days after delivery
Do you test your products?
We thoroughly test and clean all of our products when they arrive to our warehouse and before they are packaged and shipped.
What causes my warranty to be voided?
The following things will cause your warranty to be voided:
1. If the warranty seal is broken on the product.
2. The product is incorrectly cared for. Primarily the sterilization and handling of the product.
Can I ship using my account number?
Yes, however, there still may be shipping and handling fees based on the size of your order.
Can I change the shipping address for my order once a tracking number is received?
As long as your package has not been picked up from our warehouse by a shipping company, we can change your shipping address.
Please contact us immediately by phone (708-479-0062) to update your address information.
What shipping carriers do you use?
We primarily use FedEx for all of our Domestic and International shipments.
On special occasions we are willing to use USPS, UPS and DHL if it's more convenient for the customer. Using a shipping courier other than FedEx will cause the shipping rate to increase significantly.
Do you ship to my Country?
Can I pick up my order from your office?
Yes, of course! Please let your sales representative know when you're planning on picking up your order and we will make sure everything is ready for you upon your arrival.
How can I track my order?
Each time an item ships from our warehouse, we'll send you an email that includes the shipping carrier's name and your order's tracking number. You can click the link in the email to track your order.
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How can I track my order?
Each time an item ships from our warehouse, we'll send you an email that includes the shipping carrier's name and your order's tracking number. You can click the link in the email to track your order.
After I place my order, how long will it take to ship?
There are many factors that play in to the timing of your equipment.
As long as we have everything in stock, your items will be invoiced and shipped in less than 3 business days.
However, if you have a rather large order, please contact your sales rep for an accurate timing estimate.
If there is a problem with my order, what should I do?
If you have any questions regarding your order
I have placed my order, what happens next?
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The last time I ordered, I got a different price for the same product. Why?
Our prices based on inventory levels, condition of product, and overall market demand. Prices will adjust based on these criteria.
The product I want is out of stock. When will you have it in stock?
Because the products we have are finite in our marketplace, some items may come in stock within a week or month’s time, but some may not come in for a very long time.
Contact your representative for further information on particular products. If you do not see a product in stock on our website, we may be able to source it for you via our large network of representatives in the field.
Where can I find the status of my order?
Fill in the answer here....
Why doesn't the product picture match the item I received?
We move thousands of items in and out of our warehouse on a monthly basis. We get a lot of the same products that may have different cosmetic appearances, but they all function the same.
Because of the volume of equipment we have, we only take one product picture for each model of every product.
Our A+ motto promises that we:
1. Carefully inspect each product twice before packing.
2. Package the products with the upmost care and high quality materials, from heavy duty bubble wrap to ultra strength cardboard boxes.
3. Ship to you in a timely manor.
Because of this, you can be assured you're getting high quality equipment each time you open your AA Medical Store box.
What forms of payment do you accept?
We accept all major credit cards, as well as bank wires and PayPal payments.
If I am paying with a check, who should I make the check out to?
Please make checks payable to, Authorized Acquistions, LLC
Will you send me a customs Invoice with a reduced value?
Unfortunately, it is against the law to change the price on our invoices.
I have a charge on my credit card from AA Medical Store but I don't know what it's for. How do I find out?
Charges usually show up as "AuthAcq" which is our parent company, Authorized Acquisitions, LLC. You can always call our billing department at 708.479.0062 and ask for further clarification.
I would like to sell my products on aamedicalstore.com
Great! We would love to help sell your products. Please fill out this quick form telling us more about your products and someone will be in touch with you shortly!
How can I set up an online account?
It's simple! All you need to do is click this link and enter your name and email address.
Can I schedule a visit to your office?
We would love for you to visit one of our offices! For us to better serve you, we would love to know when you plan on visiting.
Please select one of the links below to schedule your visit.
I want to visit Mokena office
I want to visit Miami office
Where are you located?
We have two office locations,
Chicago
AA Medical Store
9830 West 190th Street
Suite I
Mokena, IL, 60448
708.479.0062
Miami
AA Medical Store
2000 NW 133rd
Unit 2
Miami, FL, 33182
786-409-2101
I am interested in working for AA Medical Store, who should I contact?
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I would like to be a Distributor...
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What are your office hours?
We answer phone calls from 6am-5pm CST. Sales reps are on site at 8:00am CST.
How do I return my item?
If you’d like to return an item, click “Start a return” to ship the item back to us.
Once we receive your returned item, we’ll initiate your refund. The refund may be subject to a 10% restocking fee if it’s found to be functional. Please refer to the items’ working condition defined.
What happens if I ordered the wrong product?
Step 1: Fill out our online RMA form.
Once your item has been received, you will be refunded for the the item, less the shipping the cost of shipping.
We will gladly send you the correct item if the price is the same. However, if the item has a different cost an additional payment may be required.
What happens if I gave you the wrong address?
Our team will work with our carrier to retrieve the item(s).
Once the item(s) are returned. We can ship them to the correct address after an additional shipping payment has been received.
If you no longer need the items, you will be refunded for the cost of the item(s) less the shipping expense. There may be situations when we are not able to retrieve the items, therefore a refund cannot be processed.
What if I change my mind before the order is shipped?
A 100% refund will be processed back to your original form of payment.
What happens if I need to return an item and FedEx doesn't operate in my country?
If the product is damaged or not functioning properly, you will be responsible for 50% of the shipping cost.
If the product is working properly and you decided you don't need it anymore, you can return the product for a full refund, however, you will be responsible for 100% of shipping and any fees associated to the return shipment.
Please work with your sales representative for additional options.
What happens if my products are broken when clearing customs?
If you feel that items have been damaged during customs clearance please contact your sales representative and let them know.
Once notified, our team will work with our carrier to retrieve the item(s). After the item(s) are returned, you will be refunded the cost of equipment returned less the shipping fees.
You may be subject to a 15% restocking fee if the items are in working condition after they have been returned.
What happens if I am unable to clear my products through customs?
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Do I have to pay additional customs duties and fees on broken items?
You may need to pay again. Please check with your country’s rules and regulations.
What if my products were broken during equipment broker inspection?
Donec sagittis mauris massa, non ultricies sem fermentum mattis. Nulla facilisi. Ut magna nunc, sodales ultricies eros in, sodales ultrices urna. Proin non pharetra neque. Fusce lacinia ultricies ultricies. Integer eget arcu ultrices, ornare orci nec, molestie elit. Sed sit amet est non erat lobortis aliquam ornare eu lacus.
What is considered a broken item?
A broken product is not able to function properly due to structural or internal damage. You should not attempt to use these products when treating a patient. Broken items are great to purchase if you're using the working parts to refurbish other damaged items.
What is a cosmetic item?
A cosmetic item still functions 100%. However, the esthetic condition of the item shows clear signs of wear and tear.
Is there a warranty on cosmetic or broken items?
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Do you refurbish your equipment?
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PRODUCT RETURN
Need to return something? Click here to fill out the return form.