WE OFFER THE BEST
WARRANTY & CUSTOMER SUPPORT.
Our warranty begins the day you receive your product(s). All consoles, monitors, drills, attachments, etc. come with
a 90-Day Warranty
All rigid scopes come with a
30-Day Warranty starting
on the date your scope
is delivered. This warranty
covers all manufacturer defects
Have questions regarding your product? We can help! Please contact your sales representative to assist with all your product needs.
A representative from AA Medical must authorize all returns and issue an RA (Return Authorization) number. The following information should be available when contacting your AA Medical representative:
- Reason for return
- Item name, number and description
- Customer name and copy of sales order or invoice
Product that was damaged upon receipt or has a cosmetic defect needs to be communicated within 5 business days of customer receipt. Other requests for returns due to functional defects or quality issue that impacts the usability of the unit can be returned for a full refund within the warranty period. AA Medical will cover the cost of original shipment and provide a prepaid shipping label for the return.
AA Medical reserves the right to determine whether an item will be accepted as having a functional defect, quality issue or as damaged goods. If, upon return, it is deemed that the unit was functioning properly then the return will be subject to a 20% restocking fee.
Requests for returns due to customer error will only be accepted within 30 days of original shipment date and a 20% restocking fee will be charged. Freight/shipping charges will not be credited.