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We do consistently carry some new products such as light cables, Laparoscopic and Arthroscopic instrumentation, Orthopedic batteries and other accessories. However, the majority of our capital products (Consoles, Camera Heads, Light Sources, Monitors, Drills, etc) are used. 

Condition: All used products will arrive in excellent working condition.

Esthetically, some items may have some slight signs of wear and tear due to being used in healthcare facilities prior to arriving in our warehouse.

Is my product still under warranty?

Your product warranty starts once the product has been delivered. 

Rigid and Flexible Scopes:
30-Days after delivery

All other equipment:
90-Days after delivery

Our preferred courier is FedEx, however we understand that some customers have accounts with other companies and would prefer that.

We have a few other options:

DHL

UPS

USPS 

If you do decide to use USPS, you will not be able to track your order. Please contact your sales representative to discuss all options.

We accept all major credit cards, bank wires, PayPal and Western Union payments.

Yes, all of our products are refurbished. We have in-house testing stations and apply A+ quality care to each product we ship and receive. Our mission is to provide you with the best products at the best price. 

We move a lot of equipment in and out of our warehouse on a day-to-day basis. We get a lot of the same products that may have different cosmetic appearances, but they all function the same. Because of the volume of equipment we have, we only take one product picture for each model of every product.

Our A+ motto promises that we:

1. Carefully inspect each product twice before packing.

2. Package the products with the upmost care and high quality materials, from heavy duty bubble wrap to ultra strength cardboard boxes.

3. Ship to you in a timely manor.Because of this, you can be assured you're getting high quality equipment each time you open your AA Medical Store box.

We recommend hiring a broker to get your items through customs.

There are many factors that play in to the timing of your equipment. As long as we have everything in stock, your items will be invoiced and shipped in less than 3 business days. If you have a rather large order, please contact your sales rep for an accurate timing estimate.

Unfortunately, it's against the law to reduce the price of our invoices so that custom fees are lower.

A broken product is not able to function properly due to structural or internal damage. You should not attempt to use these products when treating a patient. Broken items are great to purchase if you're using the working parts to refurbish other damaged items.

A cosmetic item still functions 100%. However, the esthetic condition of the item shows clear signs of wear and tear. 

The following things will cause your warranty to be voided: 

1. If the warranty seal is broken on the product.
2. The product is incorrectly cared for. Primarily the sterilization and handling of the product. 

Absolutely! The price of the extended warranty depends on the product.

Please contact your sales rep today to determine the price of the extended warranty.

The majority of single use products have an expiration date. A product that has an expired condition has an expiration date that has already passed. 

The majority of single use products have an expiration date. A product that is In Date has an expiration date that is still valid. 

Yes, of course! Please let your sales representative know when you're planning on picking up your order and we will make sure everything is ready for you upon your arrival.

We thoroughly test and clean all of our products when they arrive to our warehouse and before they are packaged and shipped.

We've shipped products to 145 different countries. Unfortunately, due to certain circumstances, there are some countries we are unable to ship to. For more information, please visit, http://www.fedex.com/be/contact/served-countries.html