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Frequently Asked Questions

QUESTIONS ABOUT YOUR ORDER

  • Can I change the shipping address for my order once a tracking number is received?
    As long as your package has not been picked up from our warehouse by a shipping company, we can change your shipping address. Please contact us immediately by phone (708-479-0062) to update your address information.
  • I am not located in the United States. How do I import my equipment to my country?
    We recommend hiring a broker to get your items through customs.
  • Where can order status information be found?
    Coming soon - we will have an online customer center in which you can find all types of information such as: shipping information, address, tracking numbers, invoices, and order history. For now, please contact your sales representative for this information.
  • I received my order but there are components missing from the box. How can I get the missing parts?
    Please open a ticket with our shipping department and we will make sure you get your missing components right away.
  • What is the average time for an order to be invoiced and shipped?
    There are many factors that play in to the timing of your equipment. As long as we have everything in stock, your items will be invoiced and shipped in less than 3 business days. If you have a rather large order, please contact your sales rep for an accurate timing estimate.
  • Can the price of my equipment be changed on the commercial invoice?
    Unfortunately, it is against the law to change the price on our invoices. 
  • How can I expedite my order?
    By paying extra money, we can upgrade your FedEx options to ship faster. Please work with your sales representative in getting your orders expedited.
  • Can you ship internationally with anyone but FedEx?
    Our preferred courier is FedEx, however we understand that some customers have accounts with other companies and would prefer that. We have a few other options:
    • DHL
    • UPS
    • USPS You cannot track your package with USPS.
    • Other Contact your sales representative to discuss all options.
  • How can I return my item?
    We are sorry you are not satisfied with the item(s) you received. Please fill out our online return form, or call our return hotline at 1 (708) 476-5955 to speak to a customer support representative.

QUESTIONS ABOUT THE PRODUCTS WE SELL

  • Are the products we sell refurbished?
    Yes, all of our products are refurbished. We have in-house testing stations and apply A+ quality care to each product we ship and receive. Our mission is to provide you great products at affordable prices.
  • What is the warranty on your products?
    In most cases, we match the manufacturer warranty. In some cases, we beat it. Here's the rule of thumb on our warranty model: Warranty on most products is 60 days from date of shipment unless otherwise specified. Warranty on scopes is 14 days from date of shipment.
    Extended warranties may be available, please contact a sales representative for additional information.
  • The last time I ordered, I got a different price for the same product. Why?
    We create our prices based on inventory levels, condition of product, and overall market demand. Prices will adjust based on these criteria.
  • Where do we get our equipment from?
    We get our equipment from hospitals and surgery centers around the U.S.
  • The product I want is out of stock. When will you have it in stock?
    Because the products we have are finite in our marketplace, some items may come in stock within a week or month’s time, but some may not come in for a very long time. Contact your representative for further information on particular products. If you do not see a product in stock on our website, we may be able to source it for you via our large network of representatives in the field.
  • Why doesn't the product picture match the item I received?
    We move a lot of equipment in and out of our warehouse on a day-to-day basis. We get a lot of the same products that may have different cosmetic appearances, but they all function the same. Because of the volume of equipment we have, we only take one product picture for each model of every product. Our A+ motto promises that we:
    1. Carefully inspect each product twice before packing.
    2. Package the products with the upmost care and high quality materials, from heavy duty bubble wrap to ultra strength cardboard boxes.
    3. Ship to you in a timely manor.
    Because of this, you can be assured you're getting high quality equipment each time you open your AA Medical Store box.

QUESTIONS ABOUT OUR BUSINESS

  • Can I visit AA Medical Store and buy equipment on site?
    Of course! We welcome customers to our warehouse at any time during our business hours (8am-5pm Central Time).

    Chicago Office
    9830 West 190th Street Suite I
    Mokena, IL, 60448

    Meanwhile, feel free to take a tour of our Mokena warehouse.

    Miami Office
    2020 NW 114th Ave
    Miami, FL 33172
  • What are your normal business hours?
    We answer phone calls from 6am-5pm CST. Sales reps are on site at 8:00am CT.

TROUBLESHOOTING

  • What products do you repair in house?
    We can repair a number of products, but every repair is different. We are not able to give out repair quotes unless we see the equipment firsthand. Please contact us for more information.
  • How do I set my new equipment up?
    We have created a product downloads section on our website that should help with our most popular products. If you have a product that does not have a guide in our downloads area, please reach out to our A+ Support Team and we will assist you.

QUESTIONS ABOUT BILLING

  • I need to pay via check, who do I write this out to?
    Please make your checks payable to Authorized Acquisitions, LLC.
  • I have a charge on my credit card from AA Medical Store but I don't know what it's for. How do I find out?
    Charges usually show up as "AuthAcq" which is our parent company, Authorized Acquisitions, LLC. You can always call our billing department at 708.479.0062 and ask for further clarification.
  • How do I track a check being sent to me?
    We mail out checks. Contact our billing department at 708.479.0062 for the check number and issue date. Sometimes, checks are also mailed via FedEx or UPS and they provide tracking numbers.
  • What forms of payment do you accept?
    We accept all major credit cards, as well as bank wires and PayPal payments.